Corrections Policy

Why We Publish This Policy

No editorial process is perfect. Insurance rules and terminology can be complex, and genuine mistakes can happen despite our review process described in our Fact-Checking Policy. This page explains how to report a suspected error and what happens after you do.

How to Report an Error

Email admin@shoptera.co.uk with:

• The URL of the page containing the suspected error
• The specific claim, figure or statement you believe is incorrect
• Where possible, a source or explanation supporting the correction

You can also use our general Contact page if you are unsure where to send your report.

What Happens After You Report an Error

1. Reports are reviewed by the ShopTera editorial team.
2. We check the reported claim against our sources, as described in our Sources & Methodology page.
3. Where an error is confirmed, we correct the page and update the "last reviewed" date shown on it.
4. For significant corrections, we may briefly note that the page has been updated so returning readers are aware.

What Counts as a Correction

We distinguish between routine content updates, such as refreshing a guide to reflect general market changes, and corrections, which specifically address a factual error. Both are covered by our regular review process, but corrections are prioritised once verified, since they directly affect the accuracy of what a reader has already been told.

Response Times

We aim to acknowledge genuine correction requests promptly and to investigate them as quickly as we reasonably can. Response times may vary depending on the complexity of the issue and how many enquiries we are handling at a given time.

If You Disagree With Our Response

If we investigate a report and conclude that the original content was accurate, we will explain our reasoning. If you still disagree, you are welcome to provide further supporting information for us to review again.